Drafts are where you build the job.
Orders are when it’s submitted and moving through production.
If you only remember one thing:
- Draft = not submitted
- Order = submitted
Drafts
Use a Draft when you’re still figuring things out. If the customer has not approved your pricing, paid, or confirmed details, use the draft function. Feel free to use it as a scratch pad for building orders as they're in progress, submit when ready.
Drafts are for:
- Adding parts + imprint methods
- Setting sizes / colors / quantities
- Attaching files
- Designating PO's
Drafts are safe to iterate on. Nothing is “in motion” until you submit.
Orders
An Order is a Draft you’ve submitted.
Once it’s an Order:
- We treat it as live work
- We check art against your proof and input production parameters
- We recheck pricing against real specs
- We begin pre-production work (burn screens, mix ink, stage materials)
- Receiving counts in and stages garments against your PO
- Production team produces your order to spec, adds production photos, and records print paramaters.
- We ship via your UPS account, or stage for local pickup / courier.
Note: Orders can be put on hold if something is missing, unclear, or garments received do not match what you designated.
- Where Orders live:
Editing after submit
There’s a short edit window after you submit.
- Submitted orders are editable for 20 minutes.
- After that, treat the order as locked.
The clean way to request changes
If you need a change after the edit window, you may request an order hold holds are not guaranteed depending on how far in the pipeline the order is. If the order can be held, an admin will review and approve the hold.
You may also cancel an order, but cancelled orders may incur charges if we have burned screens, counted in garments or done other art services or preprodution work.
If you need to request a change after submission but outside of the edit window -- open a hold first, and and explain why the order needs to be held and what the requested change is.
Good examples:
- “We found a typo on the back of the shirt, please hold for new art file."
- "Change front print from 10” wide to 11” wide. Placement unchanged.”
- “Ink color changed from black to navy, see new proof and art file”
- “Replace file: use
client_v3.aiinstead ofclient_v2.ai.”
Avoid:
- “Can you tweak the art?”
- “We changed some stuff.”
Read more about holds and cancellations here
Common gotchas
- Drafts don’t get made. If you want it printed, it must be submitted as an Order.
- One job = one order. Don’t submit a second order to “fix” the first—request a hold or cancel on the original first.
- Holds are normal. We want to avoid them, but missing files, unclear notes, or sourcing gaps can pause a job until it’s resolved.