Pack‑out report + replacements #

We count every order twice:

1) Receiving — what arrived
2) Pack‑out — what ships

The pack‑out report is the record of the second count.

It answers one question: “What is actually going in the box?”

Where to find it #

On the order page:

• Reports → Pack‑out report

Also: if there’s a pack‑out problem, you may see the decision card directly on the order page in Message Center. Start there if it says Action required.

What you’ll see #

• Pack‑out totals (what was packed)
• Any discrepancy notes
• The production event log for that discrepancy

When you need to do something #

If there’s a pack‑out discrepancy, Mesh will show:

Pack‑out discrepancy — Action required

You’ll make one decision:

• Approve ship short
  Use this when you want us to ship what’s ready right now.

• Request reprint/replacement
  Use this when you need exact counts and want missing items remade/replaced.

Read more about holds.

If you request a reprint/replacement #

Have this ready before you click submit:

• Supplier
• Supplier PO # (replacement PO)
• A short message that states the plan (rush / partials / anything special)

If you want to attach context (screenshots, return labels, notes), attach it right on the decision.

Messaging on the pack‑out report #

Pack‑out messaging is also gated:

• You’ll be prompted to record a decision first.
• After that, follow‑up messaging is available while the pack‑out hold is still open.

If you approve ship short, that typically resolves the discrepancy immediately — so include anything important in the decision message.