Bad addresses cause delays. Good addresses ship quick.
Shipping address
You enter shipping while you build the order (draft).
After submit, full order edits are only available for a short window (20 mins). Shipping/contact details, including the address can usually still be edited until production starts. After that, address changes need to happen through a hold request.
What this means:
- Before submit: get it right the first time.
- Right after submit: fix any obvious mistakes fast.
- Later: request a hold and tell us what to change.
Remember -- holds are not always guaranteed depending on where your order is in the production cycle. Read more about holds here.
Address verification
Address verification happens on the order page in the Shipping card.
After you submit, Mesh checks the address with the carrier. If you change an address later, manually click verify address again.
Where to do it
- Open the order
- Find the Shipping card
- If you see Verify address, click it
What you’ll see
1) Address verified (good)
You’ll see a badge like:
- Address verified via carrier
No action needed.
2) Carrier suggests corrections (choose one)
You’ll see:
- Address verified. Corrections suggested by carrier:
- Buttons:
- Use carrier-corrected address
- Keep my original address
Rule of thumb:
- If it’s a normal formatting fix (ZIP+4, abbreviation, casing), use carrier-corrected.
- If the carrier “fix” changes something meaningful (unit number, street number), keep your original and message us if needed.
3) Could not be verified (don’t ignore it)
You’ll see:
- Address could not be verified.
- We will review this address before shipping.
- Button: Edit address
If you can still edit the order online, fix it immediately. You may need to contact your customer and obtain a corrected address.
If the edit window is closed, request a hold and send the corrected address in the order messages.
Tracking
Tracking shows up after a label is purchased.
Where to find it
On the order page, open the Tracking section.
You’ll see a table with:
- package(s)
- tracking number(s)
- current status
Click a tracking number to open the carrier tracking page.
What to expect
We always try to ship orders all at once (one shipment).
Sometimes we can’t for whatever reason (split blanks, replacements, etc.).
If that happens, Tracking will show Shipment 1, Shipment 2, etc.
It’s still one order — just more than one tracking number.
Tracking emails
Tracking emails are controlled in Settings → Shipping Emails.
A few simple rules:
- Tracking emails start when the carrier shows real movement (ex: in transit), not when the label is created.
- Emails send once per shipment.
- Tracking emails are sent automatically to your account’s internal shipping email list by default.
- Sending tracking emails to the end recipient is optional and can be controlled in Settings → Shipping Emails. Account owners can also update the recipient list, reply-to address, and email copy.
You can find email settings here here.