Blind shipping is simple: your brand goes on the box.

We ship direct to your customer using the sender identity from your Mesh account — not ours.

What blind shipping means #

• The shipping label can show your company name (or your blind-ship name) as the sender.
• Tracking is saved to the job in Mesh.
• If you enable it, Mesh can email tracking using your template.
• Your customer gets the package like it came from you.

This is the default for contract partners.

What we need on every order #

To ship cleanly and hit dates, every order needs:

• A ship-to address that’s complete and deliverable
• An in-hands date (what your customer actually cares about)
• A ship date that leaves enough time for carrier transit
  (UPS ground maps help. When in doubt, build in buffer.)

Tracking is always saved on the job. Emails are optional.

Tracking emails #

Mesh tracking emails are configurable in Settings → Shipping Emails:

• You can choose who Mesh emails you, the end recipient, or both.
• Account owners can add additional team members to receive them as well.
• Your template (subject/body/reply-to) is used for those messages.
• If “Notify end recipient” is off, your customer will not receive an email — you can still forward tracking yourself.

Packing slips, invoices, and “who do they call?” #

We ship with documentation that supports your customer experience.

• Pack-out slips use your account branding (logo/company) when available.
• Your customer should contact you, not us.
• If something needs our attention before it ships, put the job on hold and message us on the order.
• If it’s already shipped, open a support ticket.

Returns and undeliverable packages #

If a package is returned or can’t be delivered, we need a clear instruction.

Common outcomes:

• Correct the address and re-ship
• Hold for pickup
• Return to your shop
• Replace / reprint (only when it’s actually warranted)

Paying for shipping #

For contract accounts, shipping is billed to your UPS account one of two ways:

Option A — UPS BYOCA (best if you have it) #

BYOCA means you connect UPS to Mesh so labels are purchased on your UPS account (your rates, your invoice). If you have negotiated rates with the carrier or use a 3PL account aggregator like WWEX or Unishippers this is the way to go. This also allows you to better handle your own claims as you own the shipment.

• Connect in Settings → UPS BYOCA

Option B — UPS third-party billing (when BYOCA isn’t connected) #

Third-party billing means we still create the label, but UPS charges your account. Our account is the associated / shipper account in this scenario however this does make the claims process more difficult.

• Enter your UPS account number + billing ZIP in Settings → UPS Third‑party billing
• Contract accounts without BYOCA are billed this way by default