Billing in Mesh is per order. We typically bill contract customers monthly, unless volume is extroadinarily high or low.

There isn’t a “billing dashboard” with invoices you pay inside the app. Mesh is where you see the numbers tied to each work order. Actual invoices are sent and paid via Quickbooks online.

We prefer Echeck for contract payments. We hate fees! If you must we can take a card but will add a 3% processing fee to cover your reward points 💳️

View billing details (per order) #

Open any order and look for the Order totals card.

Click View billing details.

That page is the canonical “what is this order costing” view. It includes:

• work order info (WO, job number if present, PO if present)
• part-by-part breakdown (what’s being produced)
• totals:
  • Subtotal
  • Sales tax (when applicable)
  • Shipping
  • Total

Sales tax (and tax exemption) #

If you see Sales tax on an order and you believe your account should be exempt, check your ST‑10 status.

All contract sales that we do are generally VA sales tax exempt.

A couple rules

• If you are based in Virginia, we must have a completed ST-10 form on file. That means you are tax exempt from us (resale) and are charging your end customers tax. Therefore you pay / report to VA Dept of tax.

• If you are outside of virginia and we ship to your business or customer out of state, these sales are also exempt from VA sales tax. But that does not mean you are not responsible for the sales tax in other states. Check with your CPA.

• ST‑10 management is owner-only.

• The owner can upload/re-upload the form from Settings → Manage ST‑10.

• Your ST‑10 will show a simple status like Missing / Submitted / Approved / Needs changes.

• You may download a partially filled ST-10 at the link below.

• You must include your Virginia account number. It typically follows the format 10-XXXXXXXXX-F-001 (xxxx= your FEIN).

If you are the account owner you can manage ST-10's here here.

Canceled orders (what “Final due” means) #

If an order is canceled, the billing page may show Final due instead of the normal totals.

That’s the cost of what’s already in motion (if anything). If we did art, burned screens or other prepress work we must charge for our time. Please make sure to cancel early before we are too far along on your order!

If you’re canceling, do it through Order actions → Request cancellation and keep the decision in the order thread.

If something looks wrong #

If you think a number is off:

• start with the order’s Billing details page (it’s the source of truth)
• then open a Support ticket and include:
  • WO #
  • what you expected
  • what you’re seeing
  • screenshots if helpful

You can create a support ticket here.